Frequently Asked Questions
Everything you need to know about your BTB Los Angeles experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Express shipping options are available at checkout if you need your fashion essentials sooner.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, BTB Los Angeles ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically during the checkout process.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.
How do I care for my BTB Los Angeles accessories?
To maintain the quality of your items, we recommend avoiding prolonged exposure to direct sunlight and moisture. Detailed care instructions specific to each material are included on the product pages.